Live Photo Utility support
Need help with Live Photo Utility? Write to info@kankusoft.com and we will reply as soon as we can. Include your iPhone model and iOS version if it is a technical problem.
Frequently asked questions
Why does it ask for Photos access?
It needs it to find your Live Photos, screenshots and possible duplicates, export their motion and save only the exports you choose. Everything is processed on device.
Does it work with Limited Photos access?
Yes. With limited access the app only sees the photos you have selected. You can extend or change the selection, or grant full access, in Settings > Live Photo Utility > Photos.
What happens to the original Live Photo when I export its motion?
Nothing: when you export as video or GIF, the original Live Photo is left unchanged.
Which export formats are there?
You can export a Live Photo’s motion as a video or a GIF. For GIF you can adjust trim, loop, frame rate and quality, and see the estimated size before exporting.
Where do the items I delete go?
The app never deletes on its own. After your explicit confirmation, items move to Recently Deleted in the Photos app. You can recover them from there; time limits and permanent deletion are controlled by Apple Photos.
How do I restore my Pro purchase?
Open the Pro section (shown on the Library screen while you do not have Pro) and tap “Restore Purchases”. Use the same Apple Account you bought with.
What are the limits of the free version?
You can scan and preview your library and complete a limited number of cleanup or export operations. You can also claim a gift of free operations once a day from the Pro section, with no purchase and no ads. Pro, optional and one-time, removes the limits.
The space estimate leaves some items out
Estimates are calculated locally and do not download iCloud-only media, so they can be approximate. They are not a guarantee of savings.
Contact
Write to us at info@kankusoft.com.